THESE ARE THE  POLICIES OF TANGLEWOOD CABINS. IT IS THE RESPONSIBILITY OF ALL GUESTS (AND MEMBERS OF THEIR PARTY) TO BE FAMILIAR WITH ALL POLICIES PERTAINING TO CABIN RENTAL AND TO VERIFY ALL DATES AND OTHER INFORMATION ON THEIR CONFIRMATION.  POLICIES ARE STRICTLY ENFORCED.

Online Booking
All rates are based on number of bedrooms in cabin. First night's rental (plus tax) is required to secure your reservation. When booking online, your request is NOT CONFIRMED until a staff member contacts you to finalize your reservation. Once a member of our staff has made the effort to phone or e-mail you about your rental request, it is then YOUR RESPONSIBILITY to contact us to secure your request by the end of that business day, by VISA or MASTERCARD.  Requests not confirmed within 24 hours will be released and made available to other customers. Reservations can be confirmed during our office hours:

Sunday 9:00 a.m. - 5:00 p.m.
Monday through Thursday 9:00 a.m. - 7:00 p.m.
Friday 9:00 a.m. - 9:00 p.m.
Saturday 9:00 a.m. - 8:00 p.m.

Reservation Policy
Two night minimum reservation. Additional charges will apply for late checkouts (if available). To confirm reservation, 1st nights rental (plus tax) is required at time of booking. We now accept Visa, MasterCard, cash or traveler's checks on arrival. (WE NO LONGER ACCEPT PERSONAL OR BUSINESS CHECKS) Balance is to be paid by ONE person, so please make arrangements with your family, friends, and groups before checking in. Upon receipt of your first night's rental, a confirmation will be e-mailed, faxed or mailed to you.

Check-in Time is 4 PM
Keys are not available until unit is ready for occupancy. No exceptions to this policy will be made.

Check-out Time is 11 AM
Guest(s) not departing as agreed will be subject to additional charges as applicable. Guests that do not vacate their cabin by 11 A.M. will automatically be charged for an additional night's rental. No exceptions to this policy will be made. Guest acknowledges Tanglewood Cabins' authority to charge the guests credit card for any fee incurred. 

Administration Fee
A one-time administrative fee (CASH) is required for each cabin reservation as follows:

1 Bedroom $25
2 Bedroom $35
3 Bedroom $45
4 Bedroom $55
5 Bedroom $65
Tanglewood Lodge   $100

Keys
All keys must be returned to our office at the time of check-out. Guest(s) are issued one set of keys at check-in. Any additional keys will be $5.00 per set and will be refunded when turned in at check-out. As our cabins are privately owned properties, the guest(s) are responsible for any lost keys. If the locks at the unit must be re-keyed in the event that keys are lost, misplaced, not returned, etc. by the guest(s), the cost of this procedure will be $35.00 and the responsibility of the guest(s).  Guest acknowledges Tanglewood Cabins authority to charge the guests credit card for any fee incurred.

Cancellation and Refund Policies
To avoid a cancellation fee and loss of first night's rental, PLEASE READ CAREFULLY: If you cancel your reservation, you are automatically charged a cancellation fee. (SEE BELOW) Note: You may re-schedule your dates with us within 6 months from the date of cancellation. Prior notice (SEE BELOW) MUST be given to avoid cancellation fee AND loss of  first night's rental.  Please don't let this happen. WE DO NOT ISSUE REFUNDS, NOR DO WE ISSUE CREDITS BACK TO CREDIT CARDS.

No refunds due to inclement weather, power outages, or acts of God.

On a 1 or 2 bedroom cabin 14 days notice prior to your check-in date must be given. You will incur a $50.00 cancellation fee. If you cancel after the 14 days, you WILL NOT get a refund or a credit. You will loose your deposit plus a $50.00 cancellation fee. Guest acknowledges Tanglewood Cabins' authority to charge the guests credit card for any fee incurred.

On a 3, 4, or 5 bedroom cabin 60 days notice prior to your check-in date must be given. You will incur a $75.00 cancellation fee per cabin. If you cancel after the 60 days, you WILL NOT get a refund or a credit. You will loose your deposit plus a $75.00 cancellation fee. Guest acknowledges Tanglewood Cabins' authority to charge the guests credit card for any fee incurred.

On the Lodge 180 days notice prior to your check-in date must be given. A non-refundable 50% deposit is due at the time the reservation is made, balance is due 30 days prior to your reservation date. You will incur an additional $175.00 cancellation fee. In the event that you cancel the Lodge 180 days prior to your reservation date you will forfeit the total amount of your reservation; you WILL NOT get a refund or a credit, nor will you be able to reschedule or down size to a different cabin.  Guest acknowledges Tanglewood Cabins' authority to charge the guests credit card for any fee incurred.

On reservations of three or more cabins a 90 day notice prior to your check in date must be given. A non-refundable 50% deposit is due at the time the reservation is made, balance due upon check-in. There will be a $50.00 cancellation fee per cabin. If you cancel after the 90 days, you WILL NOT get a refund or a credit. You will loose your deposit plus a $50 cancellation fee per cabin. Guest acknowledges Tanglewood Cabins' authority to charge the guests credit card for any fee incurred.

"No Shows"
Your credit card will be charged the TOTAL amount of your reservation, PLUS a $25.00 Administration Fee and your cabin will be reased by 11:00 a.m. the next day. Please don't let this happen. No exceptions to this policy will be made.

Appliance or Mechanical Failure
In the event of appliance or mechanical failure of any type at the unit,  Tanglewood Cabins will make every attempt to repair the problem or move the guest(s) to a different unit if possible. Please notify the office immediately of any problems that you encounter. Please keep in mind that the property has been reserved and held for you and that others may have been turned away.

Reservation Rescheduling Policy 
 When rescheduling, you must reschedule within 6 months of your cancellation date. No exceptions to this policy will be made. No refunds for early departures (less nights than reserved). No exceptions. Guest acknowledges Tanglewood Cabins' authority to charge the guests credit card for any fee incurred.


Damages
Guest(s) shall leave premises in neat and undamaged condition. All cooking utensils must be washed and put away. All food must be removed from refrigerator and cabinets. All garbage must be put into garbage cans and not left scattered around the cabin. Furniture must be placed in its original location. There is to be no missing or damaged linens. All soiled linens must be placed in provided laundry basket in cabin. Smoking is not allowed in the non-smoking cabins. Evidence of smoking in the non-smoking cabins, or failure to follow any of these rules will result in additional charges to guest(s) credit card. No exceptions to this policy will be made.

Cabins which have hot tubs have the hot tub rules clearly posted and these rules must be adhered to at all times by all guest(s).

Guest(s) shall be solely responsible for any property damage, accident, injury, or loss sustained by any person including loss of money, jewelry, and any other items of personal property arising out of or in any way related to guest(s) request. Guest(s) shall inspect and be familiar with property use and application such prior to using them. Guest(s) hereby agrees to indemnify and hold Tanglewood Cabins and/or homeowner harmless and not responsible for any and all claims including those of third parties arising out of or in any way related to guest(s) use of premises or the items of personal property therein. Guest(s) assumes the risk of injury or other loss's relating to any recreational activities and will not hold homeowner and Tanglewood Cabins responsible with respect there to. Homeowner and Tanglewood Cabins are not responsible for articles left on premises. Lost and found items will be held for 14 days. After such time all items will be donated to charity.

For the security deposit we accept:

• Personal/Business Checks (must be received 21 days prior to guest arrival)
• Cashiers Check
• Money Order
• Visa/Master Card
• Cash

Cable Television
All properties are privately owned and have different subscription packages for cable. Tanglewood Cabins does not guarantee any programming with regard to television program reception at our properties.

Access For Repairs
A Tanglewood Cabins authorized employee or authorized repairman may enter the premises during business hours for any purpose connected with the repair, care or maintenance of the premises.

Hot Tubs
Hot tubs are cleaned prior to guest(s) arrival. There is a $50.00 fee if guest requires/requests that an additional cleaning of the hot tub occur during their stay.

Pets (DOGS ONLY! NO CATS!)
Some cabins do allow pets. (25 LBS or LESS)There will be a $25.00 non-refundable fee per pet. (2 PET MAXIMUM) Evidence of pets in a property where pets are not allowed will result in ADDITIONAL CHARGES TO THE GUEST. If your pet is going to be on the furniture you MUST bring your own blanket or sheet for your pet to sit on. This is to protect the furniture and to avoid additional cleaning charges. THIS POLICY WILL BE STRICTLY ENFORCED. Guest is responsible, at the time of making a reservation, to notify Tanglewood Cabins of the type and weight of pet. If no pet is listed on the lease, no pet should occupy the property.

No House Parties or Extra Guests
Rental guest understands and agrees that we accept families, married couples, and responsible adults over the age of 21 only. Guest(s) also agree that the premises shall not be occupied by more than the number of people stated on the reservation. If the unit is occupied by more than the number of people stated; it will result in loss of total rent, security deposit and/or additional charge to credit card. Occupants in use of premises shall not disturb or offend neighbors in any manner. The use of any firearms or fireworks is strictly prohibited. Any complaints of any nature will be dealt with on a case-by-case basis and dealt with accordingly.

Published Rates Information
All Published rates are nightly rates with the exception of the weekly rate which is for the entire week. However, please be advised that all rates do not include the applicable taxes and are subject to change without notice.

Listings Information
All information pertaining to individual listings is believed to be accurate but cannot be guaranteed.

Check Policy
We NO LONGER accept checks at time of check in.  You may, however, write a check for your first night's rental, as long as it is received in our office AT LEAST 30 days prior to your check in.  If your check is returned to us for ANY reason, you will incurr a $75 returned check fee, to be paid in cash or money order ONLY. NO EXEPTIONS! We suggest that you send money orders or cashiers checks if you do not use credit cards.

Loss & Damages

Guest(s) agrees to indemnify and save Tanglewood Cabins, its employees, and contractors free and harmless from any claim or liability for any loss or damage whatsoever arising from, related to, or in connection with the rental of any unit/property, including but not limited to any claim or liability for personal injury or damage or loss of property which is made, incurred or sustained by guest(s) or any invitees. This also includes any rental equipment or services ordered through Tanglewood Cabins for guest use.

Property Becoming Unavailable
In the event that the owner of his privately-owned dwelling elects to remove his property from the management responsibility of Tanglewood Cabins, or property becomes unavailable due to sale or damage, Tanglewood Cabins shall not be held liable by guest(s). However, Tanglewood Cabins will make every effort to move the guest(s) reservation to a comparable property for that same time period if at all possible. A move of this nature may result in an increase or decrease in the rent charges depending on the property that is mutually agreed upon between Tanglewood Cabins and the guest(s). If no agreement can be reached the guest will be provided with a refund in the form of a gift certificate that may be applied toward a future stay.

Linens and Supplies
Tanglewood Cabins does not provide a daily maid service, but provides all guests with a starter set of linen, paper towel, soap, dish detergent, toilet tissue, and liner for each trash container. If you wish to exchange your towels, please return used towels to our office by 12 PM and fresh towels may be picked up after 4PM.

Policy Violations
Any guest found to be in violation of any of the above policies will be asked to leave premises immediately and will lose all monies put forth on the rental of the cabin(s).

Thank you in advance for abiding by the rules and policies set forth above. Please print this and sign below

PRINT NAME__________________________

SIGN NAME  ___________________________ 

CABIN #______________DATE__________________

Tanglewood Cabins Management